1. Privacy

Please review our Privacy Policy, which also governs your visit to Embassystamps.co.uk, to understand our practices.

1.a When do we collect your personal data?
We collect your personal data when you visit our website and use your account to buy products and services, when you create an account with us, or when you purchase a product or service at a show or by phone without using an account.

1.b What sort of personal data do we collect?
If you have a web account with us, we collect your name, billing and delivery addresses, orders and receipts, email address, and telephone number. Additionally, we may collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you have made, and information on how and when you contact us.

1.c How and why do we use your personal data?
We want to give you the best possible customer experience. One way to achieve this is by combining the data we have about you to get the richest possible picture of who you are. We then use this information to offer you promotions, products, and services that are most likely to interest you. Data privacy laws allow this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

Please remember that if you choose not to share your personal data with us, or if you refuse certain contact permissions, we might not be able to provide some of the services you have requested. For example, if you have asked us to notify you when an item comes back into stock or is added to a ‘wants list’, we cannot do so if you have withdrawn your general consent for us to contact you.

1.d How can you stop the use of your personal data for direct marketing?
There are several ways you can stop direct marketing communications from us:

• Click the ‘unsubscribe’ link in any email communication we send you to stop further emails.
• Email us on info@embassystamps.co.uk.
• Write to our Data Team at: Embassy, PO Box 751, Farnham, GU9 1QX.

Please note that you may continue to receive communications for a short period after changing your preferences while our systems fully update.

2. Access to Embassystamps.co.uk

We will do our utmost to ensure that the availability of the website is uninterrupted and that transmissions are error-free. However, due to the nature of the internet, this cannot be guaranteed. Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

3. Licence for website access

Embassystamps.co.uk grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from Embassystamps.co.uk. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website, or any portion of it, may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Embassystamps.co.uk and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising Embassystamps.co.uk’s names or trademarks without the express written consent of Embassystamps.co.uk. Any unauthorised use terminates the permission or licence granted by Embassystamps.co.uk.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the homepage of Embassystamps.co.uk as long as the link does not portray Embassystamps.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Embassystamps.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.

4. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged, or impaired in any way.

You understand that you, and not Embassystamps.co.uk, are responsible for all electronic communications and content sent from your computer to us, and you must use the website for lawful purposes only.

You must not use the website for any of the following:

• For fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
• To send, use, or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene, or menacing; or in breach of copyright, trademark, confidence, privacy, or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any “spam”.
• To cause annoyance, inconvenience, or needless anxiety.

5. Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images, digital downloads, and data compilations, is the property of Embassystamps.co.uk or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Embassystamps.co.uk and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Embassystamps.co.uk, our affiliates, or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without Embassystamps.co.uk’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Embassystamps.co.uk’s express written consent. You also may not create and/or publish your own database that features substantial parts of this website (e.g., our prices and product listings) without Embassystamps.co.uk’s express written consent.

6. Trademarks

Embassystamps.co.uk and other marks indicated on our website are trademarks or registered trademarks of Embassystamps.co.uk.

7. Our contract

When you place an order to purchase a product from Embassystamps.co.uk, we will send you an email confirming receipt of your order. The email confirmation will be produced automatically so that you have confirmation of your order details. An automatic confirmation does not necessarily mean that we will be able to meet your order.

8. Returns

Please review our Returns Policy, which applies to products purchased from us.

9. Pricing and availability

Despite our best efforts, a small number of the thousands of products in our catalogue may be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. All prices are stated in pounds sterling (£). In the rare event a product is ordered and is later found to be out of stock, we will notify you as soon as possible and cancel your order.

10. Customs

When ordering goods from Embassystamps.co.uk for delivery overseas, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Embassystamps.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

11. Electronic communications

When you visit Embassystamps.co.uk or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

13. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

14. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

15. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.